Returns and Refunds

30-Day Full Refund Policy

We offer a full refund within 30 days from the delivery date under the following conditions:

• Faulty, damaged, or inoperable merchandise.
• Missing items from your order.
• Incorrect size, color, or customized item per the order details.
• Product does not match its description.

Exceptions & Limitations

Refunds will not be granted for:

• Requests made after the 30-day period.
• Change of mind or preference.
• Alterations or modifications to received items.
• Providing incorrect information or mishandling of the product.

Note: Each order is eligible for a refund only once.

Refund Processing Time

• PayPal: 3–5 business days.
• Credit Card: Up to 10 business days.

Return Policy

To save you time and money, we implement a No Need to Return policy for certain cases. Provide clear photos and detailed information of the issue. Our team will assess the case and provide a resolution without requiring the item to be sent back.

How to Request a Refund?

1. Email us: support@groovycustom.com.
2. Provide a detailed description and photos of the issue.
3. Receive support confirmation and resolution.

FAQs

Can I get a refund if I am dissatisfied with my purchase?

Refunds are only issued for product quality issues reported within 30 days of delivery.

How long does it take to receive a refund?

Refunds are processed within 5-7 business days after a 3-day inspection period upon receipt of necessary information.

What may prevent me from receiving a full refund?

Refund requests made after 30 days of delivery, incorrect shipping address or customization details, or if the order was delivered accurately as per the order specifications.

How should I prepare a return?

No physical returns are necessary. Provide photos and detailed information for resolution.

Can I exchange my items?

All products are custom-printed. Exchanges for different sizes or designs will incur a resend fee, which varies based on the item(s).