FAQs

Frequently Asked Questions (FAQs)

1. What is the processing time for orders?
   Orders are typically processed within 1-2 business days. You will receive a confirmation email with tracking information once your order has shipped.

2. What shipping methods do you offer?
   We offer various shipping options, including standard and expedited shipping. Shipping times and rates depend on your location and the shipping method selected at checkout.

3. Can I track my order?
   Yes, once your order has shipped, you will receive a tracking number via email. You can use this number to track your order’s status on our website or the carrier’s website.

4. How do I return an item?
   To return an item, please contact our Customer Support team at support@groovycustom.com within 30 days of receipt. The item must be unused and in its original packaging. For more details, refer to our Returns Policy.

5. Can I cancel or modify my order after placing it?
   Orders can be canceled or modified within 12 hours of placement. Please contact us as soon as possible with your order number and requested changes. After this period, changes or cancellations cannot be processed.

6. What should I do if I received a defective or incorrect item?
   If you receive a defective or incorrect item, please email us at support@groovycustom.com with a photo of the item, your order number, and a brief description of the issue. We will arrange for a replacement or refund as needed.

7. Are your products customizable?
   Yes, many of our products can be personalized. Please check the product description for customization options and instructions.

8. Do you offer international shipping?
   Yes, we ship internationally. Please note that international orders may be subject to customs duties and taxes, which are the responsibility of the customer.

9. How can I contact Customer Support?
   You can reach our Customer Support team via email at support@groovycustom.com. We aim to respond to all inquiries within 24 hours.

10. What payment methods do you accept?
    We accept various payment methods, including credit/debit cards and PayPal. All transactions are processed securely.

11. Can I change the shipping address after placing an order?
    Address changes can be made within 12 hours of placing your order. Please contact us immediately with your order number and new address. After this period, address changes cannot be processed.

12. Are there any discounts available?
    We periodically offer promotions and discounts. Be sure to subscribe to our newsletter or follow us on social media to stay updated on the latest offers.

If you have any other questions or need further assistance, please don’t hesitate to contact us!