Payment Methods
Payment Options
At Groovy Custom, we offer two secure and convenient methods for payment:
PAY WITH PAYPAL
PayPal provides a quick and secure way to make payments online. With PayPal, you can use your credit card, debit card, or bank account balance to complete your purchase. After submitting your order, you’ll be redirected to PayPal’s website to finalize the payment.
Advantages of Using PayPal:
- Traceable Transactions: Track your payment status through your PayPal account.
- Enhanced Security: Your credit card and bank information is not shared with us, reducing the risk of unauthorized use.
PAY WITH CREDIT CARDS
We accept the following credit card options:
- Visa
- MasterCard
- American Express
- Discover
Please ensure that you check your payment amount and enter your billing and card details accurately. Rest assured that Groovy Custom does not store or collect your credit card information.
Safe and Reliable Payment Guarantee: At Groovy Custom, we prioritize your security and privacy. Your information is protected with advanced security measures. Only authorized personnel can access sensitive information, and our servers are maintained in a secure environment. If any payment issues arise, you may be asked to authenticate your payment or provide proof of transaction.
Payment - FAQs
Why was I charged an international fee for my order?
International fees may be charged by your bank or credit card issuer when processing transactions outside of your country. We use Stripe, a global payment processor, which may result in additional fees. Please contact your bank for details on international transaction fees.
Why is my card getting declined?
Card declines can occur for various reasons. If your payment is declined, please check:
- Card Activation: Ensure your card is activated if it’s new or recently reissued.
- Card Information: Double-check that all details are entered correctly.
- Expiration Date: Confirm that your card has not expired.
- Credit Limit: Make sure you are within your credit limit.
- Fraud Detection: Large or unusual purchases may trigger fraud alerts. Verify the transaction with your bank if needed.
- Account Status: Contact your bank if your account is closed or if there are technical issues.
If problems persist, contact your card issuer's customer service for assistance or consider using PayPal as an alternative.
Why am I being double-charged?
If you see a double charge but only placed one order, first check your confirmation email. Multiple confirmation emails with different order numbers indicate multiple orders. In this case, cancel any unwanted orders immediately. If you received a single confirmation email, the double charge might be an authorization hold, which is temporary. This hold should be removed within 1-8 business days. Contact your bank or us for more details if needed.
Do I need to pay import fees, duties, and taxes?
Import fees, duties, and taxes vary by country and are not included in the price listed on our website. You may be responsible for paying these fees upon delivery, as determined by your local customs office.
For further assistance, please contact our customer support team at support@groovycustom.com.
Thank you for shopping with Groovy Custom!